Customer Insight

We employ the latest techniques in advanced analytics, digital listening, and sentiment analysis, to gain actionable insights into your customers' needs, buying behaviours, and brand experiences.

We deploy highly trained experts in ethnography and behavioural science to study your customers through observation, focus groups, and day-in-the-life exercises. We also engage with your customer-facing teams to tap their valuable experience and intuition.

Our experts combine insights from quantitative and qualitative analysis to construct multiple need profiles within your target customer cohort.

Drawing on analysis and experience-based intuition, our marketing experts group similar need profiles into addressable customer segments. With advances in analytics and digital marketing, we are able to develop even more targeted micro segments that bring greater personalisation to your marketing efforts.

In today's fast-changing world, gathering customer insight must become a continuous exercise for every organisation. We help you build a customer intelligence system that closes the feedback loop by designing dynamic data collection, analytics and review mechanisms.

We go beyond traditional survey-based methods to apply cutting-edge techniques like web scraping, digital listening and advanced analytics. Our analysts mine your troves of customer data, track your customers online buying journeys, and gauge their sentiments on social media, to reveal their real behaviour.

The quality of customer insight depends on the skill and method of those conducting the interaction. We use highly experienced ethnographers and behavioural experts, trained in the latest research approaches, to truly get into the minds of your customers.

Over scores of customer insight engagements, we have built up a versatile kit of proprietary tools for information gathering and analysis. From unique interview methodologies to innovative segmentation frameworks, we are fully equipped to bring you game-changing new insights.